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Selecting your vacation package:
Our
web site includes a wide range of tour packages and travel designed to
meet with your interests and requirements. It is highly recommended that
you choose the right vacation package by carefully reading the detailed
itinerary and the included sightseeing visits. You should also contact
us if you have any questions or inquiries regarding any of our packages
or services. Our professional travel consultants will also assist you in
tailoring a special package that meets with your interests, in case you
don’t find what you are looking for on the web site.
- Child policy for hotels / Nile cruises / resorts / sightseeing /
transfers:
We
offer a flexible child policy for adults traveling with children on
holiday. Children up to 6 years old accompany their parents
free-of-charge provided they share the same room with them. Children
between 6 and 12 years old are charged 50 % of the adult rate provided
they share the same room with their parent (maximum two children).
- Meal plans:
When
selecting a tour package, you will be always asked to select a meal
plan. However, breakfast is usually included in the package price unless
mentioned otherwise. You can ask our travel consultants to provide you
with the rate supplement for half board (breakfast and lunch / dinner)
or the full board rate supplement (breakfast, lunch, dinner). In some
hotels and Nile cruises and resorts, all inclusive packages are also
available upon request. Where breakfast is included, it will be
continental breakfast, although full breakfasts are provided at certain
hotels.
- Website accuracy:
We
thoroughly update and review the information provided on our website
about accommodation, resorts, Nile Cruises and itineraries to ensure
that it is up to date. In some cases, however, hotels, restaurateurs,
cruise operators etc., might do some changes to improve their facilities
without prior notice. Moreover, maps and photographs are included in
this website for general information and may not necessarily reflect
actual routings, locations or services.
- Travel insurance:
Travel
insurance is a vital part of any holiday and we strongly recommend that
you buy a travel insurance plan prior to your departure for your
holiday.
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Special requests:
In
case you have any special requests such as extensions, diet plans, room
location, twin or double bedded room, a particular facility at a hotel,
you should advice our travel consultants when the booking is made and
they will inform
you if your requests could be met.
- Weather:
World
weather is becoming more erratic and unpredictable and we cannot be held
responsible for disruption to your holiday due to bad or unusual weather
conditions.
- Public holidays:
There
are several main holidays in Egypt that may introduce some alterations
to your program. Some religious holidays such as Ramadan may result in a
reduction of facilities and entertainment.
- Rates:
Our travel consultants will be glad
to provide you with an up-to-date quote once they receive your quotation
request form (within 24 hours) that will include the requested package,
dates of arrival & departure, number of travelers, category of
accommodation desired, meal plans, and sightseeing.
- Rate guarantee:
Package rates can go up or down.
After submitting a quotation request form, we will be able to provide
you with an up to date rate of your chosen package, including the cost
of any peak season supplements, upgrades or additional facilities which
you have requested. Once you have accepted this price and a payment link
has been sent to you, that price is fully guaranteed and will not be
subject to any additional charges.
- Payment:
(a) When your booking is finalized
following email correspondences between you and our travel consultant,
you will receive a final detailed quotation and will be asked to select
a method of payment to pay the total cost of the services agreed upon,
noting that we accept payment by:
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Credit cards
- Bank
transfers
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Western Union
(b) Kindly note that full payment is
necessary to confirm your booking.
(c) A confirmation email will be sent to you once payment is received
payment.
(d) If you pay by credit card, Continental Tours reserves the right to
inspect it upon arrival to Egypt to ensure that the card matches
the one used to book the trip.
- Amending your holiday:
If you want to change any part of
your holiday arrangements after the invoice has been issued, we will do
our best to make the change, but it may not be possible. Any request for
changes must be made via email. If it is possible to make the change, an
administration charge could be applied.
- Cancellation policy:
If you decide to cancel the holiday
you must notify us of the decision as soon as possible via email.
Cancellation will take effect from the day we are notified.
The following
scale outlines the amount payable upon cancellation, depending on when
the notification of cancellation is received.
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Individuals (1 – 14 persons):
- Less than
25 working days prior to arrival, no cancellation fees required.
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Less than 15 working days prior to
arrival, the Nile cruises full payment will be non-refundable.
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Less than 15 working days prior to
arrival, the domestic air fare, no cancellation fees required.
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Late Cancellation (72 hours prior
arrival), the hotels will charge the cost of ONE NIGHT Nonrefundable
- Late cancellation (72 hours prior
arrival), the sleeper train ticket will be non refundable.
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Groups (15 persons +):
- One month before
arrival (30 working days), no cancellation fees required.
- Less than 30 working days prior to arrival, the Nile cruise's full
payment will be Non-refundable.
- Late
cancellation (24hours prior to arrival), the hotels will charge the cost
of ONE NIGHT Non refundable
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Domestic air
ticket cancellation conditions:
- One month prior to departure date the
deposit will be charged 40 % as a cancellation fees
- 48 Hours prior to departure date 50%
will be charged as a cancellation fees
- 24 Hours prior to departure or no show
100 % of the total amount of the ticket will be charged as a
cancellation fees
We would strongly recommend that you
take out full insurance, which will in most cases include cover, under
certain circumstances, against loss of deposit or cancellation fees.
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Tour scheduling and details:
While every effort is made to operate
a tour as showed, on occasion it may be necessary to make changes to the
accommodation, the routing or order of an itinerary. Unless the change
significantly alters your vacation experience, compensation will not be
payable for minor alterations to the itinerary or nightly accommodation.
- Liability:
We act as an agent
for the carriers and /or the hotel proprietors and /or all other
contractors whose services are employed and therefore, although every
possible care is exercised in their selection, Continental Tours accept
no liability for any loss, injury, damage, delay, change of schedule,
accident , etc., which may be occasioned or may occur either by reason
of any defect in any means of transportation, or through the acts or
defaults of any company or organization , individual or person engaged
in their service in connection with operation of any tour or transfer or
any hotel proprietor or his agents and /or his providers.
- Other hotel guests:
Many hotels, especially in cities and
major resorts, accommodate conventions and conferences. Also, at certain
times of the year, some destinations have an influx of groups such as
students, associations or clubs. The hotels we feature are shared with
guests from many countries with different cultures and customs. We are
therefore unable to accept any responsibility for any inconvenience
caused by such groups or their activities.
- If you have a complaint while you are on holiday:
If you have a complaint while on
holiday, you must bring it to the attention of your Continental Tours
representative and the hotel immediately. They will do their best to
rectify the situation. It is unreasonable to take no action while on
holiday, but then to write a letter of complaint upon your return. If
you do not raise concerns immediately, this may affect our ability to
investigate and take remedial action and it may impact on the way your
complaint is handled.
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Questionnaire:
Our aim at Continental Tours is to
show our clients a great time in Egypt, providing them with an
unforgettable experience and value for their money. We have thus adopted
a customer-satisfaction approach to our operations and are continually
striving to improve the standard of our services. Only with the help of
your feedback will we be able to achieve our aim.
We would therefore appreciate it if you would spend a few moments to
complete and return the questionnaire being sent to you following the
completion of your vacation. We also welcome any comments, suggestions
or testimonial you wish to send to us by email.
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Photography rights and testimonials:
Kindly be informed that our
authorized tour leaders and representatives may take photographs and
films of our clients whilst on any of our tours. Continental Tours
reserves the right to use such material for any advertising or brochure
production without obtaining further consent. Continental Tours also
reserves the right to use any comments clients make regarding the tours
on any questionnaires or letters in future promotional literature.
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